Synova Connect

Start here: get set up and go live

The fastest path from sign-up to answering every call — build, train, test, and go live, step by step.

New to Synova Connect? This is your map. Most businesses go from sign-up to answering live calls in well under an hour. Work through the steps below in order — each one links to a short guide — and you'll have a receptionist that sounds like your business and handles calls the way you want.

You'll move faster if you have your business hours, services, and a few common customer questions on hand before you begin.

Your go-live path

• Build your receptionist. Run the setup wizard to create a working receptionist in minutes.
• Train it on your business. Add your services, hours, and pricing to the Knowledge Base so it answers callers accurately.
• Make it sound like you. Choose a voice and write your greeting phrase.
• Decide how calls are handled. Route the calls that need a person with call transfer workflows, and ask qualifying questions with intake forms.
• Test it before customers do. Test your receptionist and run through real scenarios.
• Connect your number. Get a phone number or forward your existing line.
• Turn on notifications. Choose how you hear about calls, voicemails, and new leads in notification settings.
• Go live. Forward your business line, or start handing out your new number — your receptionist is now answering every call.

You're live when…

• A test call reaches your receptionist and it answers with your greeting.
• It answers your most common questions accurately.
• Calls that need a person transfer to the right place.
• You get a notification after a call comes in.

Something not working as expected? Reach out any time at hello@synovaconnect.ai and we'll help you get unstuck.