Synova Connect

Voice Library

Browse, preview, configure, and select the voice your Synova Connect receptionist uses on calls.

The Voice Library is where you browse, preview, and select the voice your Synova Connect receptionist uses on calls. You can also switch to the Clone Voice tab to create a custom voice.

Where to find it

In your Synova Connect dashboard, navigate to Voice Library. The page header reads "Voice Library" with the description "Access and explore your Voice Library in minutes!"

Two tabs appear at the top:

  • Voice Library — Browse and select from available voices.
  • Clone Voice — Create your own voice clone.

Browsing voices

The Voice Library tab is organized into three sections, displayed from top to bottom.

  • Current Voice — Shows the voice (or voices) currently assigned to your receptionist. If your receptionist handles both English and other languages, you may see two cards here, one for each.
  • Featured Voices — A curated selection of popular voices. These appear on the first page only.
  • All Voices — The full catalog of available voices, displayed as a paginated grid. Use the pagination controls at the bottom to navigate through pages.

Searching and filtering

Type in the Search voices... field above the All Voices section to find voices by name. Searching clears any active filters.

Click the Filters button next to the search field to open the filter panel. You can filter by:

  • Provider — The voice provider.
  • Gender — Male, Female, or All.
  • Language — English, or other supported languages.
  • Accent — Regional accents (varies by provider).

Active filters appear as tags below the search bar. Click the X on any tag to remove that filter, or click Clear all to reset everything.

Previewing a voice

Each voice is displayed as a card showing the voice name, provider, language, and other details. Click the play button on any card to hear a sample. Only one voice plays at a time — starting a new preview stops the previous one.

Selecting a voice

To assign a voice to your receptionist, click the voice card and it will be applied. The selected voice card is highlighted to show it is active.

Voice configuration

Some voices offer additional tuning options. Click the settings icon on a voice card to open the Voice Configuration modal. Available options vary by provider.

Cartesia voices:

  • Voice Model — Select a specific model variant.
  • Speed — Adjust speaking speed.
  • Emotion Name — Choose an emotion (for example, neutral or happy).
  • Emotion Level — Set the intensity of the emotion.

OpenAI voices:

  • Voice Model
  • Speed
  • Accent — Choose a regional accent.
  • Emotional Range
  • Intonation
  • Impression
  • Whispering
  • Voice Prompt — Enter a free-text prompt to describe how the voice should sound (for example, "Speak in a cheerful and positive tone").

Rime voices (Arcana model):

  • Temperature — Slider from Deterministic to Creative.

Rime voices (MistV2 model):

  • Speed — Slider from Faster to Slower.
  • Custom Pauses — Toggle on or off.
  • Custom Pronunciations — Toggle on or off.

After adjusting settings, click OK to apply them.

How credits work

Click the How Credits Work button in the top-right corner to open a modal explaining voice credit usage and costs. This button is available on accounts that have an active phone number.

Next steps