Synova Connect

Notification settings

Control when and how you get alerts about calls, voicemails, texts, and other receptionist activity in Synova Connect.

Notification settings let you control when and how you receive alerts about calls, voicemails, texts, chatbot conversations, calendar events, and other activity handled by your AI receptionist. This article explains how to create, customize, and manage notifications.

Where to find it

In your Synova Connect dashboard, open the Notifications page from the sidebar. The page header shows a bell icon and the title "Manage Notifications."

How notifications work

Each notification is defined by three things:

  • Type -- What event triggers the notification.
  • Method -- How the notification is delivered (email or SMS).
  • Recipients -- Who receives it (one or more email addresses or phone numbers).

You can create multiple notifications for the same event type. For example, you could send an email to your office manager and an SMS to your personal phone whenever a call comes in.

Notification types

  • Call -- Completed inbound or outbound calls.
  • Voicemail -- Voicemail messages left by callers.
  • Text -- SMS/text messages received through the texting platform.
  • Robocall -- Detected robocalls or spam calls.
  • Chatbot -- Conversations from the website chatbot widget.
  • Calendar -- Calendar events and appointment bookings.
  • Scenario -- Custom scenarios you define (e.g., "VIP Caller," "After-Hours Emergency").
  • Intake -- Intake workflow completions.

Delivery methods

  • Email -- Sends a formatted email to the specified addresses.
  • SMS -- Sends a text message to the specified phone numbers.

SMS notifications may require a Pro subscription depending on your plan.

Creating a notification

  • Click the button to create a new notification.
  • In the modal, choose the Type -- Select the event type from the dropdown.
  • Choose the Method -- Email or SMS.
  • Enter the Recipient -- One or more email addresses or phone numbers (comma-separated). You can type new values or select from suggestions.
  • If you chose the Scenario type, describe the custom scenario.
  • If you chose the Intake type, select the relevant intake workflow.
  • Click to confirm. The notification is saved and appears in the list.

Managing notifications

All your notifications appear in a table. Each row shows:

  • Type -- A color-coded tag (blue for Call, green for Text, purple for Voicemail, and so on).
  • Method -- Email or SMS.
  • Recipients -- The addresses or phone numbers receiving alerts.
  • Status -- Whether the notification is enabled.

Customizing a notification

Click on a notification to open its detail view. From here you can edit recipients (add or remove email addresses and phone numbers) and, for call notifications, toggle which content sections are included:

  • Show Transcript -- Include the call transcript.
  • Show Call Summary -- Include the AI-generated summary.
  • Show Intake Forms -- Include submitted intake form data.
  • Show Workflow -- Include workflow results.
  • Show Call Summary Text -- Include the summary as text.
  • Show Call Info Link Text -- Include a link to the full call details.

Use Preview to see a sample of the email or SMS before saving.

Deleting a notification

Click the delete icon on any notification row to remove it. If you remove all recipients from a notification, it is automatically deleted.

Empty call notifications

You can toggle whether you receive notifications for empty or very short calls (for example, a caller who hangs up immediately). This is controlled by a separate toggle on the Notifications page.

Previewing notifications

Before saving, you can preview what your notification will look like:

  • Preview Email -- Opens a rendered preview of the notification email.
  • Preview SMS -- Shows the text message format.

Recipient limits

Depending on your subscription plan, there may be a limit on the number of notification recipients you can add. The dashboard will notify you when you reach this limit.

Next steps