Terms of Service

1. Acceptance of These Terms

These Terms form a binding agreement between Synova Connect LLC ("Synova Connect," "we," "us," or "our") and the business or organization that registers for or uses our service ("Customer," "you," or "your"). By clicking to accept, creating an account, or accessing or using the service, you agree to these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, you may not use the service.

These Terms incorporate by reference our Privacy Policy and, where SMS or other messaging features are used, our SMS Terms.

2. Description of the Service

Synova Connect provides an AI-powered receptionist and digital workforce platform for small and local businesses. Depending on your plan and configuration, the service may, among other things:

• Answer inbound phone calls, web chat, and two-way SMS on your behalf, 24/7;
• Book and manage appointments and qualify inbound leads;
• Record and transcribe calls, capture voicemails, and log message content;
• Populate a customer relationship management (CRM) record, including a "Call Memory" feature that retains recent caller context to inform future interactions;
• Run outbound email campaigns that you configure. Outbound SMS campaigns and outbound calling are not currently available.

Synova Connect is operated as a white-label service. Underlying telephony, AI, and messaging capabilities are powered by third-party service providers. We may add, modify, or discontinue features at any time. Some features depend on third-party services and your own configuration.

3. Eligibility and Account Registration

To use the service, you must be at least 18 years old and capable of forming a binding contract. The service is intended for business use, not for personal, household, or consumer purposes.

When you register, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activity that occurs under your account, whether or not authorized by you;
• Promptly notifying us at hello@synovaconnect.ai of any unauthorized use or suspected security breach.

We may refuse registration, suspend, or terminate accounts at our discretion, including where information is inaccurate or where use violates these Terms.

4. Subscriptions, Fees, Billing, and Auto-Renewal

The service is offered through subscription plans (Starter, Professional, and Enterprise), with current features and prices described on our pricing page. Fees are billed through our third-party payment processor, Stripe.

Free Trial

New accounts may start with a 7-day free trial of a paid plan. The trial begins when you activate it and runs for seven consecutive calendar days. Trial accounts may be subject to usage limits, and we may modify or discontinue trial offers at any time. Only one trial is available per business.

What happens when the trial ends. Unless you cancel before the trial period ends, your subscription automatically converts to a paid plan at the then-current rate for the plan you selected, and the payment method on file (if any) will be charged. The recurring monthly terms described under "Automatic Renewal" below apply from that point forward.

To avoid being charged, cancel before the end of the seventh day. You can cancel at any time during the trial from within the application, and you will not be charged. Once the trial converts to a paid subscription, the "No Refunds" terms below apply to fees already charged.

Automatic Renewal

Monthly plans automatically renew. Unless you cancel before the end of the then-current billing period, your subscription will automatically renew for successive monthly terms, and the payment method on file will be charged the applicable recurring fee until you cancel. By subscribing, you authorize these recurring charges and acknowledge this automatic-renewal disclosure. You may cancel at any time from within the application; cancellation takes effect at the end of the current billing period.

Usage, Overages, and Taxes

Certain features are metered. Credits and per-use charges (for example, additional call minutes, messages, or campaign volume) are billed as incurred, in addition to your recurring subscription fee. Fees are exclusive of taxes; you are responsible for all applicable sales, use, and similar taxes, other than taxes based on our net income.

No Refunds

Except where required by applicable law or expressly stated otherwise, all fees are non-refundable, and there are no refunds or credits for partial billing periods, unused credits, or features not used. We may change our fees on a prospective basis with notice; continued use after a fee change constitutes acceptance.

5. Acceptable Use

You may use the service only for lawful business purposes and in compliance with these Terms and all applicable laws. You agree not to, and not to permit anyone to:

• Use the service to harass, threaten, defame, or harm any person;
• Send spam or unsolicited messages, or place illegal robocalls or text messages;
• Transmit unlawful, fraudulent, deceptive, or infringing content;
• Violate telemarketing, anti-spam, do-not-call, or recording-consent laws;
• Interfere with or disrupt the service, attempt to gain unauthorized access, or circumvent usage limits or security measures;
• Reverse engineer, resell, or use the service to build a competing product, except as permitted by law;
• Use the service in any manner that could expose Synova Connect or its providers to legal liability.

We may investigate and take action, including suspension or termination, for any actual or suspected violation.

6. Customer Compliance and End-User Consent

Because the service interacts directly with your callers, message recipients, and customers ("End Users"), you are solely responsible for compliance with all laws that apply to those interactions. This is a core condition of your use of the service.

Without limiting that responsibility, you are responsible for:

• Obtaining all legally required consents from End Users before calling, texting, emailing, or recording them — including any prior express written consent required for marketing or automated communications;
• Providing all required disclosures, including call-recording and monitoring notices, before recording or transcribing;
• Honoring opt-out, do-not-call, and unsubscribe requests promptly;
• Complying with the Telephone Consumer Protection Act (TCPA), state and federal telemarketing rules, A2P 10DLC registration and messaging requirements, two-party recording-consent laws, and all other applicable communications and privacy laws.

Additional messaging obligations are described in our SMS Terms. You acknowledge that Synova Connect provides tools that you control and configure, and that we do not determine the recipients, content, timing, or consent status of the communications you send. You will indemnify us for any failure to meet these obligations, as described in Section 14.

7. AI Outputs and Disclaimer

The service uses artificial intelligence to generate responses, transcriptions, summaries, and other outputs. These outputs are automated and may be inaccurate, incomplete, or unsuitable for a particular purpose. AI may misunderstand callers, mis-transcribe speech, or take actions based on imperfect information.

Outputs do not constitute legal, medical, financial, or other professional advice, and should not be relied upon as such. You are responsible for reviewing AI-generated content and for any decisions or actions taken based on it. You should maintain appropriate human oversight, particularly for sensitive interactions, appointment commitments, and any regulated communications.

8. Third-Party Services

The service relies on third-party service providers and subprocessors for telephony, AI, messaging, payment processing, and related functions, and may integrate with third-party tools you choose to connect (such as calendars or CRMs).

Your use of third-party services may be subject to their own terms, and we are not responsible for the availability, accuracy, or practices of third parties. Interruptions or changes in third-party services may affect the service, and we are not liable for resulting issues.

9. Customer Content and Data

"Customer Content" means the data and materials you provide or that are generated through your use of the service, including your account and configuration data and the personal data of your End Users — such as caller phone numbers, names, call recordings, transcripts, voicemails, SMS content, intake-form answers, and appointment details.

As between the parties, you own your Customer Content. You grant Synova Connect a worldwide, non-exclusive license to host, process, transmit, and display Customer Content as needed to provide and improve the service, to comply with law, and as otherwise described in our Privacy Policy.

With respect to your End Users' personal data, Synova Connect generally acts as a service provider / processor on your behalf, processing such data according to your instructions and our agreement. You act as the controller / business and are responsible for the lawful basis for that processing.

You represent and warrant that you have all rights, permissions, and consents necessary to provide the Customer Content and to authorize our processing of it, and that the Customer Content and your use of the service do not violate any law or third-party rights.

10. Intellectual Property

The service, including all software, models, interfaces, designs, text, and the "Synova Connect" name and logos, is owned by Synova Connect or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service during your subscription, subject to these Terms.

You may not copy, modify, distribute, or create derivative works from the service except as expressly permitted. We may use aggregated and de-identified data derived from use of the service for analytics, development, and improvement. Any feedback you provide may be used by us without restriction or obligation to you.

11. Confidentiality

Each party may receive non-public information of the other party that is marked or reasonably understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms and will protect it using at least reasonable care. This section does not apply to information that is public, independently developed, or rightfully obtained from a third party, and does not prevent disclosure required by law.

12. Term, Suspension, and Termination

These Terms remain in effect while you have an account or use the service. You may cancel your subscription at any time from within the application, with cancellation effective at the end of the current billing period.

We may suspend or terminate your access, in whole or in part, immediately and without liability, if you breach these Terms, fail to pay fees, create risk or legal exposure for us, or if required by law or by a third-party provider. We may also discontinue the service with reasonable notice.

Upon termination, your right to use the service ends. We may delete Customer Content after termination in accordance with our Privacy Policy and applicable retention practices. Sections that by their nature should survive — including those on fees owed, content licenses, IP, disclaimers, liability limits, indemnification, and governing law — will survive termination.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law, Synova Connect disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or fit for your purposes. We do not guarantee any specific uptime, availability, lead volume, booking rates, or other results. You use the service at your own risk and are responsible for evaluating its suitability for your needs.

14. Limitation of Liability

To the maximum extent permitted by law, Synova Connect and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the service or these Terms, even if advised of the possibility of such damages.

In all cases, Synova Connect's total aggregate liability arising out of or relating to these Terms or the service will not exceed the total amount of fees you paid to us for the service in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Synova Connect, its affiliates, and their officers, employees, and providers from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the service and your Customer Content;
• Your communications with End Users, including any failure to obtain required consents or provide required disclosures;
• Your violation of these Terms or any applicable law, including the TCPA, telemarketing, A2P 10DLC, recording-consent, and privacy laws;
• Any dispute between you and an End User or other third party.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Subject to any applicable law, the state and federal courts located in Utah will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, and you consent to that jurisdiction and venue.

Before filing any claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting hello@synovaconnect.ai. Each party waives any right to a jury trial to the extent permitted by law.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by reasonable means, such as posting the updated Terms with a new effective date or notifying you in the application. Changes take effect when posted unless otherwise stated. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

18. General

These Terms, together with the Privacy Policy, SMS Terms, and any order or plan details, constitute the entire agreement between you and Synova Connect regarding the service and supersede all prior agreements on the subject.

If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or joint venture between the parties.

19. Contact

Questions about these Terms can be directed to:

• Legal and Terms: hello@synovaconnect.ai
• Privacy requests: hello@synovaconnect.ai
• General support: hello@synovaconnect.ai

Synova Connect LLC, 4 South 2600 West, Suite 5, Hurricane, UT 84737.