Synova Connect

SMS Terms & Conditions

These SMS Terms & Conditions govern the text-messaging programs that Synova Connect operates on behalf of the local businesses that use our service. By providing your mobile phone number to a business that uses Synova Connect, or by texting one of their numbers, you agree to these terms. Last updated July 21, 2026.

Program Description

Synova Connect provides an AI receptionist and messaging service to local small businesses (such as plumbers, lawyers, dental and medical clinics, auto shops, salons and spas, and fitness studios). On behalf of these businesses, Synova Connect sends and receives SMS text messages with their customers and prospective customers.

Depending on the business you have engaged with, messages may include:

  • Appointment confirmations, reminders, and scheduling updates
  • Responses to questions you send to the business (two-way customer service)
  • Lead follow-up and information you have requested
  • Account, service, or transactional notifications related to your interaction with the business

Consent & Opt-In

Messages are sent only to recipients who have provided prior express consent to the business they are communicating with. You may provide consent by giving your mobile number to the business, submitting it through a web form or chat, replying to a message, or otherwise agreeing to be contacted.

By providing your mobile phone number, you agree to receive text messages from or on behalf of the business at that number, including messages sent using automated technology. Consent to receive messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies. The number of messages you receive depends on your interactions with the business, such as appointments you book or questions you ask.

Message & Data Rates

Message and data rates may apply. Any charges are billed by and payable to your mobile carrier. Please contact your carrier for details about your messaging and data plan.

How to Opt Out (STOP)

You can cancel the messaging program at any time. Reply STOP to any message to unsubscribe. After you send STOP, you will receive a one-time confirmation message acknowledging that you have been opted out, and you will not receive any further messages from that program unless you opt back in.

If you change your mind, you can opt back in by texting START or by contacting the business and providing your consent again.

How to Get Help (HELP)

Reply HELP to any message for assistance and program information. You can also reach our support team at hello@synovaconnect.ai.

Supported Carriers & Carrier Disclaimer

Our messaging programs are supported by major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and most other regional and prepaid carriers.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

Privacy

Information you share through text messages is handled as described in our Privacy Policy. The business you communicate with is generally responsible for the personal data of its callers and customers, and Synova Connect processes that data on the business's behalf as a service provider.

Business Responsibilities & Compliance

If you are a business using Synova Connect to send messages to your customers, you are solely responsible for obtaining valid prior express consent from each recipient before any message is sent, and for providing any required disclosures.

You are responsible for complying with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and consumer-protection laws, and the CTIA Messaging Principles and Best Practices. You must promptly honor opt-out requests and maintain accurate consent records. Additional obligations are described in our Terms.

Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, and the authorized account holder or user of the mobile device, to provide consent and participate in any messaging program.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Changes are effective when posted on this page, and the "last updated" date will be revised accordingly. Your continued participation after changes are posted constitutes acceptance of the updated terms.

Contact Us

If you have questions about our messaging programs, contact us:

Synova Connect is operated by Synova Connect LLC, 4 South 2600 West, Suite 5, Hurricane, UT 84737. These terms are governed by the laws of the State of Utah.