Synova Connect

Work order intake by phone

Callers describe the problem, the AI asks the follow-ups a dispatcher would, and a complete work order appears with photos requested by text.

Why teams set this up

Half-described problems create return trips. The tech arrives, discovers the real issue, and now two visits cost what one should have.

  • First visits arrive informed
  • Photos collected before dispatch decides
  • Return trips for missing information drop

How the automation runs

A renter calls about a leaking dishwasher. The AI gets the model, the location of the shutoff, and whether the floor is wet, then texts for a photo. The tech sees the photo, brings the right valve, and the second trip never exists.

  • AI receptionist
  • Outbound SMS
  • Smart ticket
  • Conditional branch
  • Calendar