Synova Connect

VIP flag routing

Mark a contact VIP once and every future call, text, and ticket from them gets priority treatment automatically.

Why teams set this up

Your best customers wait in the same queue as everyone else because the system has no idea who they are.

  • Top accounts never wait in the general queue
  • Owners hear about VIP issues in seconds
  • Recognition without the customer repeating themselves

How the automation runs

Your largest retainer client texts about an invoice discrepancy at 4:50pm. The account director's phone buzzes before the client puts theirs down. The ticket sits at the top of the VIP view with the full thread, and the reply goes out before end of day.

  • CRM update
  • Ticket field
  • Team notification
  • AI receptionist
  • Conditional branch