Synova Connect

Shipping delay notifications

When an order slips, every affected customer hears it from you first, by email, with the new date and an honest apology.

Why teams set this up

A delay your customer discovers on their own is a complaint. The same delay announced in advance is decent service.

  • Delays announced, never discovered
  • Cancellation requests caught in a conversation
  • Fewer angry where-is-it calls

How the automation runs

A supplier slips a week and 60 orders are affected. Every customer has the new date by email within the hour, the four who want to cancel get a conversation and three stay, and the biggest order gets a personal email from the owner. The complaint thread that usually follows never forms.

  • Ticket field
  • Conditional branch
  • Outbound email
  • Smart ticket