Synova Connect
Running-late notices
When the morning job runs long, one field update emails the rest of the day's customers their new windows. Nobody stands at a window wondering.
Why teams set this up
A twenty-minute overrun at 9am becomes four angry customers by 4pm, each angrier than the delay deserved, because nobody told them.
- One update reaches every affected customer
- Fewer doorstep confrontations about timing
- Reschedules sorted before the truck arrives
How the automation runs
The 8am water heater turns into a bigger job. Dispatch flags it once, and the 11, 1, and 3 o'clocks each get their new windows by email. The 3 o'clock moves to tomorrow by reply, which conveniently gives the crew their lunch back.
- Ticket field
- Outbound email
- Two-way texting
- Calendar
- Team notification