Synova Connect

Return authorization automation

An RMA approved field that, once flipped, sends the label, the instructions, and the refund timeline, then chases the package until it ships back.

Why teams set this up

Returns stall in the gap between approved and shipped back. Every stalled return is inventory in limbo and a customer checking their email.

  • Returns ship back faster
  • Customers always know the refund timeline
  • No return lost in the approved-but-missing gap

How the automation runs

An agent approves a return at 10am, and by 10:01 the customer has the label and the timeline. Day five, the unshipped package gets a nudge email, and it ships that afternoon. The ticket closes itself when the refund settles.

  • Ticket field
  • Email
  • Wait step
  • Conditional branch
  • Smart ticket