Synova Connect

Reschedule by text

Customers reschedule the way they want to: by texting. The AI negotiates the new time against live availability and updates the calendar.

Why teams set this up

Rescheduling by phone takes two people, three attempts, and a voicemail. So customers skip the call and quietly do not show.

  • Reschedules without phone tag
  • Freed slots return to inventory immediately
  • Fewer silent no-shows from trapped customers

How the automation runs

A customer texts 'running late tomorrow, can we push?' at 10pm. The AI offers Thursday at 9 or 1, the customer taps back 1, and both calendars are correct before anyone at the office wakes up.

  • Two-way texting
  • Calendar
  • Two-way texting
  • Calendar
  • Team notification