Synova Connect

Refund status updates

Where-is-my-refund stops being a phone queue. Callers get live status, and status changes email the customer before they think to call.

Why teams set this up

A customer waiting on money checks in every day, and every check-in is a call your team answers with the same sentence.

  • Status calls answered without staff
  • Customers told before they ask
  • Stuck refunds surface on their own

How the automation runs

A security deposit refund moves from processed to settled, and the former tenant gets the email before their banking app shows it. The three calls a week they were making stop, because the answer keeps arriving first.

  • Ticket field
  • Outbound email
  • AI receptionist
  • API step (Professional $299/mo or Enterprise $599/mo; not Starter)
  • Conditional branch