Synova Connect

Post-service review requests

Happy customers get asked for a review by email at the exact moment they are happiest, while the good feeling is still fresh.

Why teams set this up

Reviews are won in the hour after a good experience. That hour is exactly when your team is busy with the next customer.

  • Review volume tied to job volume
  • Asks timed to peak satisfaction
  • Unhappy replies caught before they post publicly

How the automation runs

A crew finishes a deck at 3pm and marks the job done. At 4:30 the homeowner, still walking on it barefoot, gets an email asking how it went. They reply 'amazing' and get the review link while the feeling is real. The five-star posts that evening.

  • Ticket field
  • Wait step
  • Outbound email
  • Conditional branch
  • Team notification