Synova Connect
Pickup-ready notifications
Flip Order ready and the customer gets an email. Unclaimed orders get a reminder, then a final nudge, until the shelf is clear.
Why teams set this up
Ready orders age on the shelf because one email never went out, and now the shelf is full and the phone is ringing.
- Shelves clear themselves
- Fewer is-it-ready calls at the counter
- Forgotten orders chased automatically
How the automation runs
A finished brake job flips to ready at 2pm and the owner gets the email with pickup hours. Two days later the still-parked car triggers a follow-up email, and it turns out they were waiting on a ride. The AI books them for Saturday morning.
- Ticket field
- Wait step
- Outbound email
- Smart ticket