Synova Connect

Payment reminder outreach

Invoices coming due get a friendly email. Invoices past due get a follow-up. Your team gets involved only when a conversation needs judgment.

Why teams set this up

Most late payments are forgetfulness, and chasing forgetfulness is a poor use of a person.

  • Most late invoices resolve without staff
  • A consistent, polite escalation path
  • Humans handle only the judgment calls

How the automation runs

Rent reminders go out on the 27th, and on the 8th the AI emails the four units still outstanding. Two pay that day, one commits to Friday and gets a reminder for Friday, and the genuine hardship case routes to the property manager with full context.

  • CRM update
  • Wait step
  • Outbound email
  • Conditional branch