Synova Connect

Order status hotline

Callers asking where their order is get a live answer pulled from your order system mid-call, around the clock.

Why teams set this up

Where-is-my-order is the most repetitive call your team answers, and the answer is sitting in a system the caller cannot see.

  • Status calls deflected around the clock
  • Problem orders caught during the call
  • Tracking links delivered straight to the phone

How the automation runs

A customer calls Sunday night about a custom order. The AI checks the order system mid-call, reports it shipped Friday with Tuesday delivery, and texts the tracking link. Monday morning, support opens to zero new where-is-it tickets from the weekend.

  • AI receptionist
  • API step (Professional $299/mo or Enterprise $599/mo; not Starter)
  • AI receptionist
  • Conditional branch
  • Outbound SMS