Synova Connect

One-click refund button

Add a Refund initiated field to support tickets. When your agent flips it to Yes, Synova triggers the refund through your payment processor, emails the customer a confirmation, and closes the ticket.

Why teams set this up

Approving a refund takes seconds. The follow-through takes twenty minutes per case: process the payment, write the confirmation email, update the record, close the ticket. On busy days a step gets skipped and the customer calls back angrier.

  • Refunds finish in minutes instead of days
  • No forgotten confirmation messages
  • Every refund leaves an audit trail on the ticket

How the automation runs

A customer calls about a damaged order. The AI receptionist opens a ticket with the order number attached. Your agent reviews the photos, flips Refund initiated to Yes, and moves on. Ninety seconds later the refund is processed, the customer has a confirmation email, and the ticket is closed with the payment reference on it.

  • Ticket field
  • Conditional branch
  • API step (Professional $299/mo or Enterprise $599/mo; not Starter)
  • Email
  • Smart ticket