Synova Connect

No-show recovery

Missed appointments trigger an immediate, graceful rebooking conversation instead of a quiet revenue hole.

Why teams set this up

A no-show costs the slot, and then the awkwardness costs the relationship: nobody calls because nobody knows what tone to take.

  • Most no-shows rebook themselves
  • The awkward call nobody makes is automated
  • Chronic no-shows become visible

How the automation runs

A client misses their 3pm. At 3:20 they get a kind email offering two new times, and they take Tuesday while still feeling sheepish enough to show up. The third-time no-show down the street gets flagged for deposit-required booking instead.

  • Calendar
  • Outbound email
  • Two-way texting
  • Conditional branch
  • CRM update