Synova Connect
Negative feedback intercept
The unhappy customer talks to you before they talk to Google. Bad survey replies trigger an immediate manager alert and a same-day recovery email.
Why teams set this up
A one-star review is usually a customer who had nowhere better to put the frustration. Most would have taken a personal email, if the email had come fast.
- Complaints surface to you first
- Same-day recovery becomes standard
- Every recovery tracked to resolution
How the automation runs
A resident rates their maintenance visit 2 out of 5 and mentions the tech left a mess. The property manager has the alert before the resident puts the phone down, emails within the hour, and sends the cleanup crew. The review that almost happened never does.
- Conditional branch
- Team notification
- Smart ticket
- Outbound email