Synova Connect

Known-caller recognition

Repeat callers skip the interrogation. The AI loads their history before the first hello and picks up where the last conversation ended.

Why teams set this up

Your tenth conversation with a customer starts like your first: name, number, what is this regarding. Familiarity is the cheapest loyalty there is, and most phone systems throw it away.

  • Customers never re-explain themselves
  • Open items surface before the caller asks
  • One continuous record per relationship

How the automation runs

A client calls for the third time about an ongoing matter. The AI greets them by name, says the document they were waiting on went out yesterday, and asks if it arrived. The call lasts forty seconds and the client hangs up feeling known.

  • API step (Professional $299/mo or Enterprise $599/mo; not Starter)
  • AI receptionist
  • Conditional branch
  • CRM update
  • Team notification