Synova Connect
Job status update emails
Each stage of the job emails the customer as the ticket field changes: scheduled, en route, in progress, done. The phone stops ringing because people already know.
Why teams set this up
Customers call for updates because updates never call them.
- Update calls mostly disappear
- Stalled jobs flag themselves
- A written record of what was promised when
How the automation runs
A kitchen remodel client gets an email when the crew leaves the shop, when demo starts, and when the day wraps with a photo. The client who used to call twice a day now calls zero times, and the one stalled stage last month alerted the office before it alerted the client.
- Ticket field
- Outbound email
- Conditional branch
- Two-way texting
- Smart ticket