Synova Connect

FAQ answering from your website

Hours, pricing, policies, directions: the AI answers from a knowledge base built off your website and documents, and re-syncs itself when your site changes.

Why teams set this up

The same nine questions consume the front desk every day. The answers are already written down, on a website callers did not read.

  • The repetitive nine-tenths of calls handled
  • One knowledge base across phone, text, and chat
  • Gaps in your answers made visible

How the automation runs

You update class prices on the website Tuesday. The knowledge base re-syncs on its schedule, and Wednesday's callers hear the new prices without anyone briefing the AI. The questions it could not answer last month are a list you can read, and three of them are now pages on your site.

  • Knowledge base
  • AI receptionist
  • Web chat
  • Conditional branch
  • Smart ticket