Synova Connect

Emergency dispatch line

A dedicated line where the AI takes the address, assesses severity by your rules, pages the on-call tech, and texts the caller the ETA.

Why teams set this up

Real emergencies and routine calls arrive on the same line sounding equally panicked, and a human has to stop everything to tell them apart.

  • Dispatch decisions made on facts gathered calmly
  • Techs roll with complete information
  • Callers hear an ETA, never a voicemail beep

How the automation runs

A frantic call reports water coming through a ceiling. The AI gets the address, unit access, and shutoff status in two minutes, pages the on-call plumber with all of it, and texts the caller a 40-minute ETA plus where the water main is. The plumber arrives already briefed.

  • AI receptionist
  • Conditional branch
  • Team notification
  • Outbound SMS
  • Smart ticket