Synova Connect

Dispatch confirmation field

Set Technician dispatched to Yes and the customer gets the ETA email, the day-of reminder, and the after-visit follow-up automatically.

Why teams set this up

Dispatchers update the board but never the customer. Where-is-my-technician calls pile up precisely because nobody had time to send a two-line email.

  • Fewer where-is-my-technician calls
  • Reschedules surface before the truck rolls
  • Every job ends with a documented confirmation

How the automation runs

Dispatch assigns the Tuesday 8 to 10am window and flips the field. The homeowner gets the window and the tech's name that minute, a reminder Tuesday at 7, and a confirmation email that evening. The one customer who needed to move found out Monday, while the schedule could still absorb it.

  • Ticket field
  • Wait step
  • Two-way texting
  • Outbound email