Synova Connect

CSAT surveys by email

One-question satisfaction surveys by email, scored into your CRM, with every detractor routed to a human while the experience is still fresh.

Why teams set this up

Manual satisfaction surveys never get sent, and when they do the results sit in a spreadsheet nobody opens. By the time the score lands in a dashboard, the unhappy customer has already decided.

  • Every closed interaction surveyed automatically
  • Scores attached to real contact records
  • Detractors reach a human the same hour

How the automation runs

After every closed ticket, one email goes out. Each score lands on the contact, and the Tuesday "2" becomes a manager callback by Tuesday afternoon. The quarterly report writes itself from CRM filters.

  • Outbound email
  • Two-way texting
  • CRM update
  • Conditional branch
  • Smart ticket