Synova Connect

Call triage and transfer

Every call gets answered, understood, and routed: handled by the AI, transferred with context, or ticketed for later. Your team only hears the calls that need them.

Why teams set this up

Whoever answers the phone becomes the router, and routing interrupts whatever they were paid to do.

  • Staff answer only the calls that need staff
  • Transfers arrive with context attached
  • Nothing rings out and nothing gets lost

How the automation runs

Of forty morning calls, twenty-six end at the AI with answers, nine become tickets, and five transfer through, each preceded by a text saying who is on the line and what they want. The office manager's phone rings five times instead of forty.

  • AI receptionist
  • Knowledge base
  • Conditional branch
  • Team notification
  • Smart ticket