Synova Connect

After-hours emergency triage

At 2am the AI answers, separates a burst pipe from a noise complaint, and wakes the on-call person only when your rules say to.

Why teams set this up

Every after-hours call is either an emergency or it is not, and finding out used to cost your on-call person their sleep either way.

  • On-call staff wake up for real emergencies only
  • Routine requests stop pretending to be urgent
  • Callers get an answer at 2am, never voicemail

How the automation runs

Two calls come in overnight. The burst pipe pages the plumber inside two minutes with the address and shutoff details already gathered. The dripping faucet becomes a 9am ticket with an apologetic text. Both callers got answered, and one person got to sleep.

  • AI receptionist
  • Conditional branch
  • Team notification
  • Smart ticket
  • Outbound SMS