Synova Connect

Smart Tickets. Tickets that write themselves

Customers don't want to fill out a support form. They just want help. Your AI hears the problem in the conversation, writes the ticket, scores the urgency, and routes it to the right person. Before the call even ends.

The support problem

Nobody wants to 'submit a ticket.' Your customer just described the whole problem out loud. Then the old way asks them to log into a portal, retype it into form fields, and wait. While your team starts from scratch with zero context. The ticket should already be written by the time they hang up. With Synova it is. Because the AI is already on the conversation.

How it works

From complaint to routed ticket. Hands-free.

  • It hears the problem as it happens
  • It writes and classifies the ticket
  • It routes to the right person instantly

Features

Everything you need to track and resolve customer issues fast.

  • Auto-Create Tickets from Any Channel — Tickets are created automatically from phone calls, chat conversations, SMS messages, and web forms, no manual entry.
  • AI-Generated Ticket Summaries
  • Smart Routing
  • Custom Ticket Categories
  • Ticket Status Tracking
  • Priority Levels
  • Due Dates and Reminders
  • Team Assignment
  • Ticket Notes and Activity Log
  • CRM-Linked Tickets
  • Intake Form Tickets
  • Ticket Analytics

What's different

The ticket is a byproduct of the call.