Synova Connect

PBX Call Forwarding. Keep your phone system. Answer with AI.

Already running 3CX, RingCentral, Dialpad, or any PBX? Point its call forwarding at your AI receptionist. No new hardware, no number porting — the AI answers every call it sends over, then transcribes, summarizes, and logs it to your CRM.

How it works

Three steps to route your existing phones through the AI.

  • 01. Point your PBX at the receptionist — In your phone system's settings, forward calls to your AI receptionist number. Works with 3CX, RingCentral, Dialpad, Aircall, and any modern PBX. About ten minutes, one time.
  • 02. The AI answers — Every forwarded call is answered by your AI receptionist in your voice, with your knowledge base, booking calendar, and transfer rules. Forward everything, or just after-hours and overflow.
  • 03. Your CRM fills itself — When the call ends, the contact, transcript, summary, and intent are already in your CRM, and any follow-up automations have kicked off.

Why teams set this up

Add an AI front desk without touching your phone stack.

  • Keep your phone system — No migration, no number porting, no new carrier. The phones your team already uses stay exactly as they are.
  • Answer everything, or just the overflow — Forward all calls to the AI, or use conditional forwarding so it only picks up after hours, on busy signals, or when no one answers.
  • Every call becomes a lead — Contact details, intent, and next steps land in your CRM automatically. Nothing slips because nobody typed it up.
  • Your fields, filled in for you — Move-in date, party size, insurance carrier, vehicle make, project scope — whatever you track, the AI listens for it and drops it into the right field.
  • Triggers the rest of your stack — Every call can kick off Zapier, follow-up email sequences, and the internal notifications you already run.
  • No new hardware — Just a change to your forwarding settings. Keep your current phones and carrier.

Works with your phone system

Forward from the PBX you already run.

  • 3CX — Self-hosted + 3CX Cloud
  • RingCentral — Sales + support phones
  • Dialpad — Cloud business phones
  • Aircall — Sales + support telephony
  • Twilio — Custom phone setups
  • Other — Most modern business phone systems

Third-party connection availability

Zapier, custom webhooks, and third-party API connections are available on Professional ($299/mo) and Enterprise ($599/mo), not Starter. The built-in Synova CRM and supported calendar connections, including Google Calendar, remain included on every plan.