Synova Connect

Automated Outbound SMS. Automated Outbound SMS

Coming soon, with no confirmed date. Business-initiated SMS campaigns are not available on Synova plans today — the AI can reply to customers who text you, but it cannot start a campaign. When it ships: enroll leads into multi-step SMS sequences that fire from CRM triggers, with delays, conditions, and AI-handled replies.

How it works

Leads are enrolled into SMS sequences that fire automatically from CRM triggers, each message is personalized from CRM data, and replies are handled by the AI.

  • 01 CRM Trigger — Campaign condition met
  • 02 Load Context — All CRM data loaded
  • 03 Fill Variables — Each text personalized
  • 04 Send & Reply — Messages sent and handled automatically

Capabilities

  • Auto-Filled Variables — Every message is enriched with CRM fields so texts feel one-to-one, not generic.
  • Handles All Replies — The AI can manage reply volume instantly, from FAQs and bookings to opt-out handling.
  • AI Copywriter — Generate, refine, and test campaign copy that includes personalization tokens correctly.
  • Perfect Timing — Send based on service dates, renewal windows, follow-up gaps, and lifecycle events.
  • Segmented Campaigns — Target distinct cohorts by behavior, history, location, service type, or urgency signals.
  • Human Handoff — Escalate complex SMS threads to humans with conversation context preserved.

Core features

  • SMS Campaign Builder (coming soon)
  • Personalized Messages
  • AI Reply Handling
  • Opt-Out Management
  • Multi-Step Sequences
  • CRM-Triggered SMS (coming soon)
  • Bulk SMS (coming soon)
  • SMS Templates
  • Response Analytics
  • Two-Way Inbox