Synova Connect

AI Phone Receptionist. One AI receptionist for every inbound call or text.

Customers can call or text your AI receptionist for answers, lead qualification, and live appointment booking. Calls get natural voice handling, while texts become useful two-way conversations on the same AI platform.

Customers choose: call or text.

Some customers want to talk. Others would rather text. Synova handles both inbound channels with the same business context, availability, and booking tools.

  • Two-way AI texting: Customers text the receptionist directly and get useful answers in seconds.
  • Lead qualification by text: Synova asks the right questions and captures contact details, intent, timing, location, and urgency.
  • Appointment booking by text: The AI checks availability and helps the customer book without switching channels.
  • One customer record: Calls and text conversations feed the CRM so your team keeps the complete history.

Phone-grade call handling, built on AI.

Six telephony-native capabilities so every inbound call is answered, routed, recorded, and resolved — without a human in the loop.

  • Fast call answering — Inbound calls are picked up in seconds, day or night, with no hold queue and no voicemail drop-off.
  • Intent-based call routing — Route by reason for call, urgency, language, or VIP status, with different call flows for sales, support, and after-hours.
  • Warm call transfers — Live-transfer hot leads or urgent calls to the right team member, with a spoken context summary before the handoff.
  • Call recording & transcription — Every call is recorded, transcribed, and summarized, with full search across every conversation your business has ever taken.
  • Routing by intent — Send callers to the right person or flow based on why they called, configured visually.
  • Voicemail with AI summaries — For callers who prefer to leave a message, get an instant AI-generated summary and a structured callback task.

Three steps from ring to result.

From the moment a call comes in to a booked appointment in your calendar — fully automated.

  • Call is answered immediately — No waiting, no busy tones, no missed-intent voicemail.
  • Intent is understood and qualified — Synova captures the reason for the call, timeline, location, and urgency in real time.
  • Automation triggers instantly — Bookings, transfers, CRM updates, and SMS confirmations happen before the call ends.

Launch without changing your number.

Keep your existing business phone number and forward calls to Synova. Go live quickly without retraining your customers.

  • Fast setup — Typical setup is completed in minutes with guided onboarding.
  • Carrier compatible — Works across major carriers and modern cloud phone systems.
  • Operational control — Enable, pause, or reroute call handling based on your team schedule.
  • Simple forwarding — Enable with *72 + your Synova number; disable anytime with *73. No new hardware, no PBX changes.

Works with the phone system you already have.

Forward your existing business number, or provision a new local or toll-free line. The AI receptionist answers the calls your phone system forwards to it, so your existing PBX, softphone, or mobile stays exactly as it is.

  • Carrier-agnostic — Compatible with Verizon, AT&T, T-Mobile, RingCentral, Vonage, Dialpad, 8x8, GoTo, Twilio, and any SIP trunk.
  • Keep your number — Forward via *72 in minutes. No porting, no carrier change, no downtime.
  • New local & toll-free — Provision a new number in most US, CA, UK, and AU area codes, or pick up a toll-free line.
  • Failover routing — If a call can't be completed in AI, fall back to a live team, voicemail, or an after-hours flow you control.
  • Block list — Add specific numbers to a per-account block list so known nuisance callers don't reach the AI.
  • Your number, your caller ID — Calls the AI places on your behalf, such as a warm transfer, show your business number.