Synova Connect

Zapier

Connect Synova to 5,000+ apps through Zapier to automate workflows when calls, bookings, or leads happen.

Connect your Synova Connect receptionist to 5,000+ apps through Zapier. Zapier lets you build automated workflows ("Zaps") that trigger when calls are received, appointments are booked, or leads are captured.

Plan availability. Zapier requires Professional ($299/mo) or Enterprise ($599/mo); it is not included with Starter ($99/mo).

Overview

The Zapier integration gives you three credentials you'll paste into Zapier:

  • Zapier Invite Link — a private link to access the Synova integration inside Zapier
  • API Key — authenticates your Zapier connection
  • Username — identifies your Synova account

A status badge shows whether the integration is Enabled or Disabled.

Setting up Zapier

  • Open your Synova Connect dashboard and navigate to the Advanced Settings section.
  • Find the Zapier Integration card.
  • Copy the Zapier Invite Link and open it in your browser. This gives you access to the Synova integration inside Zapier.
  • Copy the API Key by clicking the copy icon next to the field.
  • Copy the Username the same way.
  • In Zapier, create a new Zap and choose Synova as the trigger or action app.
  • When Zapier prompts you for credentials, paste your API Key and Username.

For detailed step-by-step instructions with screenshots, click Click Here for Instructions below the credential fields. This links to a full tutorial.

What you can automate

Common Zaps include:

  • New call received — push call details to a Google Sheet, CRM, or Slack channel
  • Appointment booked — create a calendar event or send a confirmation email
  • Lead captured — add a new contact to your CRM or email marketing tool
  • Post-call summary — send transcripts and call summaries to a project management tool

Each receptionist (agent) has its own Zapier credentials. Make sure you select the correct agent before copying your keys. If you update your agent or create a new one, you may need to reconnect in Zapier.

Test your Zap with a sample call to confirm data flows correctly before going live.