Synova Connect

Setting your availability

Set your working hours, business timezone, and Google Calendar sync so your AI receptionist only books appointments when you're free.

Your availability settings tell Synova Connect when you are free to accept appointments. Your AI receptionist checks these settings in real time before booking any appointment.

Accessing availability settings

  • Open Calendar & Scheduling from the dashboard sidebar.
  • Click the Availability tab.

The page has two sections: Google Calendar Sync at the top, and Available Hours below.

Connecting Google Calendar

Syncing with Google Calendar is highly recommended. It ensures that Synova can see your existing events and avoid double-booking you.

Connecting for the first time

  • In the Google Calendar Sync section, click the Connect button.
  • A Google sign-in window opens. Choose your Google account and grant access.
  • After authorization, a Select Calendar dialog appears. Choose which Google Calendar to sync (typically your primary calendar).
  • Click Connect to finish.

Once connected, Synova pulls in all existing events from your Google Calendar. This may take a few minutes. New appointments booked through Synova will sync back to your Google Calendar automatically.

Prevent double bookings

After connecting, a Prevent double bookings toggle appears in the Google Calendar Sync section. When enabled, Synova blocks any time slots that already have events on your Google Calendar, so your AI will never book over an existing appointment.

This setting is enabled by default, and it is recommended to keep it on.

Disconnecting

To disconnect your Google Calendar, click the Disconnect button next to the calendar name. You will be asked to confirm before the connection is removed.

Setting your business timezone

At the top of the Available Hours section, choose your Business Timezone from the dropdown. All availability times are interpreted in this timezone. The system defaults to your browser's timezone.

Configuring weekly hours

The Available Hours schedule lets you define when you are available for each day of the week. The default schedule is Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday unavailable.

For each day you can:

  • Add a time block -- set a start and end time for when you are available
  • Add multiple blocks -- create split schedules (for example, 9:00 AM--12:00 PM and 1:00 PM--5:00 PM)
  • Remove a block -- delete a time block to mark that period as unavailable
  • Mark a day as unavailable -- remove all time blocks for that day

Saving your changes

After adjusting your timezone or hours, click the Save Availability button to apply your changes. You will see a confirmation notification when the save is successful. The Save Availability button also appears in the tab header for quick access.