Synova Connect

Plans & pricing

View your current plan and upgrade, cancel, pause, or update payment for your Synova Connect subscription.

Synova Connect offers subscription plans for both inbound (AI receptionist) and outbound (email campaigns) products. This guide covers how to view your current plan, upgrade, and manage your subscription. To compare what's included, see our pricing page.

Integration availability by plan

Starter ($99/mo) includes the built-in CRM and supported calendar booking, including Google Calendar. API access, Zapier, custom webhooks, and integrations with other third-party software require Professional ($299/mo) or Enterprise ($599/mo).

Viewing your current plan

  • Open your Synova Connect dashboard.
  • Click Settings in the sidebar.
  • Go to the Manage Subscription tab.

The Subscription card shows:

  • Current Plan — the name of your active plan
  • Status — a color-coded badge showing active, canceled, or other states
  • Billing Cycle — whether you are billed monthly or on another interval
  • Quantity — if you have multiple seats or units on the plan, the count is displayed

Subscribing

If you do not have an active subscription, the Subscription card displays a No Active Subscription message with a Subscribe Now button. Clicking it takes you to the plan selection flow. For plan details, see our pricing page.

Upgrading your plan

  • Navigate to Settings > Manage Subscription.
  • Click the Upgrade button on the Subscription card.
  • You'll be redirected to the subscription portal, where you can select a higher-tier plan and confirm the change.

Plan upgrades take effect immediately, and billing is prorated for the current cycle.

Billing and payment

The Billing & Payment section on the same page lets you:

  • Update your payment method — click the Update button next to Payment Method to be redirected to the secure payment portal, where you can change your card or payment details.
  • Remove Watermark — if your plan includes text messaging, you may see an option to remove the Synova Connect watermark from outgoing texts. Click Remove to proceed to checkout.

Promotional credits and coupons

The Promotional Credits section appears alongside Billing & Payment. Here you can:

  • View any applied coupon codes and their discounts
  • Redeem a new coupon code by entering it in the redemption field

Canceling your subscription

  • Navigate to Settings > Manage Subscription.
  • Click the Cancel button on the Subscription card.
  • A cancellation flow guides you through the process, which may include retention offers or the option to pause your subscription instead.
  • If you proceed, your subscription is scheduled for cancellation at the end of the current billing period.

Once cancellation is scheduled, the Cancel button is disabled and the scheduled cancellation date is noted on your account.

Pausing your subscription

During the cancellation flow, you may be offered the option to pause your subscription temporarily instead of canceling. If you choose to pause, your account is put on hold for the specified duration and reactivates automatically afterward.

Outbound subscription

If you have an outbound (email campaigns) subscription, it appears separately in the subscription management area. It follows the same upgrade, cancel, and payment update flow as the inbound subscription.

Troubleshooting

  • "You don't have an active subscription to upgrade" — your subscription may be canceled. Click Subscribe Now to start a new subscription.
  • Payment portal does not load — try again, or check that your browser allows popups and redirects from the Synova Connect dashboard.
  • Coupon code not working — verify the code is spelled correctly and has not expired. Contact support if the issue persists.